Description

At CVS Health, we're building a world of health around every consumer and surrounding ourselves with dedicated colleagues who are passionate about transforming health care.

As the nation's leading health solutions company, we reach millions of Americans through our local presence, digital channels and more than 300,000 purpose-driven colleagues - caring for people where, when and how they choose in a way that is uniquely more connected, more convenient and more compassionate. And we do it all with heart, each and every day.

Position Summary

As a Manager of Configuration, you will be responsible for providing leadership and operational oversight for a team of coders supporting benefit plan administration. You will plan, direct, supervise, and help evaluate workflow and oversee work activities to achieve the service level goals, quality and productivity of your high functioning team. You will accomplish this by:

• Recommending operational improvements both strategically and in the day-to-day application of organizational policies and procedures.

• Actively managing the performance of staff members according to established Key Performance standards

• Developing a culture of collaboration and accountability.

Your success will be driven by the success of your team in their goals for exceeding client satisfaction score targets as well as contributing to reduced service warranty payments to clients. Your healthcare industry knowledge, staff development and process improvement skills will also contribute to your success. You will operate in a rapidly changing environment with tight deadlines so rh ability to operate autonomously and make key decisions is imperative. The contributions you will make will position CVS Health as a leader in client satisfaction and service in the PBM marketplace.

Required Qualifications

• Three or more years knowledge and/or experience with Client operations in a PBM environment
• Proven Leadership skills via projects or interaction with team.
• Working knowledge of Microsoft Office application - project management and Visio is a plus

• Verbal and written communication skills
• Resolving issues, driving results and meeting assignment deliverables
• Case management, strong organizational and time management abilities
• Microsoft Office applications

• Take lead on assignments, projects, and enhancements

Preferred Qualifications

• Understand client contracts, performance guarantees, etc.
• Understanding of RxClaim and Salesfource.com

Education

• Equivalent Experience - Preferred
• High School Diploma or General Equivalent Development (GED) - Required

Anticipated Weekly Hours
40

Time Type
Full time

Pay Range

The typical pay range for this role is:

$60,300.00 - $132,600.00

This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong.

Great benefits for great people

We take pride in our comprehensive and competitive mix of pay and benefits - investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include:

• Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan.
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.

For more information, visit https://jobs.cvshealth.com/us/en/benefits

We anticipate the application window for this opening will close on: 10/24/2025

Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.