Description

Summary

Carpenters Hall is an indoor and outdoor restaurant open 7 days a week offering a community gathering space and serving counter-style daytime bites, full-service dinner, and full-service weekend brunch. Our menu reflects southern-inspired plates with a focus on technique, a curated wine list, and hand-crafted cocktails.

Who You Are As our ideal candidate, you understand the power and purpose of our culture of care. You enjoy working with others, are results driven and are looking for a variety of opportunities to develop personally and professionally.

The Role

Reporting to the Hotel General Manager, Carpenters Hall restaurant General Manager will ensure an overall enjoyable environment. The Restaurant General Manager is a dynamic leader who truly enjoys creating magic for each guest, whether they are joining us in the Dining Room, having a bite in their room, hanging at the pool bar, at our coffee bar, or hosting an event. This person will lead by example and oversee the F&B team. We are looking for individuals who enjoy service, love a creative beverage program, and have a great floor presence.

The person in this position must have good communication skills, the ability to resolve conflict and a thorough understanding of Bunkhouse policies. Furthermore, Restaurant General Manager must develop and maintain the company's culture, values and reputation in the public eye, and with all staff, guests, vendors and partners.

Responsibilities will include:

• Oversee and run service by setting the example.
• Oversee and create the beverage program in conjunction with the Hyatt Lifestyle Groups Food and Beverage Team
• Standardize and document staff training to ensure consistency in service and product
• Lead recruiting, developing, training efforts for the F&B management team
• Create a positive work environment for all F&B employees, leading by example
• Uphold Bunkhouse customer service standards at all F&B outlets
• Personally handle resolving guest complaints regarding F&B operations
• Ensure staff has a complete understanding of their job requirements and enough training before holding them accountable for results
• Ensure regular performance evaluations are being conducted for all F&B staff
• Maintain awareness of documentation needed and retained in employee files
• Develop and maintain in-depth knowledge of the market to promote brand awareness, competitive analysis and opportunities for demand generation
• Maintain a system of on-site inspections to ensure the interior and exterior of F&B outlets meet or exceed quality standards
• Provide effective direction to managers regarding operational and procedural standards
• Assist hotel management teams in developing labor schedules to optimize labor and profitability of F&B outlets on property
• Develop and implement corrective action plans to address operational deficiencies and areas to improve efficiency
• Monitor periodic operational/financial performance metrics and provide in depth analysis to the General Manager, review labor standards on a weekly basis to ensure controls are in place
• Ensure open lines of communication with staff, all departments and upper management via email, logbooks, meetings, etc., to ensure all needs of the hotel are met
• Maintain a high level of cleanliness and safety in the work area
• Ensure that all equipment is maintained in good, safe working conditionMaintain an increased awareness of safety issues throughout the property

Qualifications

Knowledge, Skills, and Abilities:

• 5-10 years of relevant experience in restaurant management.
• Experience working with well known, talented chefs.
• Truly enjoy creating magic through guest experiences.
• Experience training teams and upholding service standards.
• Ability to manage short and long-term complex project
• The position responsibilities outlined above are in no way to be construed as all encompassing. Other duties, responsibilities, and qualifications may be required and/or assigned as necessary.
  
  We Welcome You
  
  Unsure if you check every box, but feeling inspired to enhance your career? Apply. We'd love to consider your unique experiences and how you could make Hyatt even better.
  
  All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.