Description

Summary

At Hyatt, we believe our guest select Hyatt because of our caring and attentive associates who are focused on providing efficient service and meaningful experiences. Hyatt is a place where high expectations aren't just met-they're exceeded. It's a place of outstanding rewards, where talent opens doors to exciting challenges in the hospitality industry.

The Hyatt Regency San Antonio is searching for an Assistant Director of Rooms to assist in the oversight of the entire Rooms Division. Duties may also include training, staff development and scheduling.

Duties Include:

• Responsible for short- and long-term planning and the management of the hotel Rooms operation
• Direct and oversee development of employees and managers
• Hire, train, empower, coach and counsel, performance and salary reviews
• Direct the implementation of the payroll, reports, forecasts, inventory and budget for the Rooms operation
• Coordinate operations with other hotel departments to ensure efficient guest service
• Resolve customer complaints as appropriate to maintain a high level of customer satisfaction and quality
• Implement procedures to increase guest and employee satisfaction
• Maintain Hyatt standards of service and ensure their implementation
• Perform daily walk-through to ensure full compliance with regulations and Hyatt Corporate standards
• Coach and counsel employees to reflect Hyatt service standards and procedures

All qualified candidates will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Qualifications

• Demonstrated ability to effectively interact with people
• 5+ years of Hotel Rooms management experience preferred
• Service oriented style with professional presentations skills
• Proven leadership skills
• Hotel/Hospitality degree an asset
• Must possess the following strengths: high energy, entrepreneurial spirit, motivational leader, proven track record in high volume concept, effective communicator, effective in providing exceptional customer service and ability to improve the bottom line
• Clear concise written and verbal communication skills
• Must be proficient in Microsoft Word and Excel
• Must have excellent organizational, interpersonal and administrative skills