Description

About the Role

Impact you will make 

Join the leading healthcare educational-technology firm redefining healthcare industry education. At this very exciting time in our history, with unprecedented market drivers sparking change throughout the health care industry, we are seeking an experienced Learning Specialist to join our team of professionals and oversee product adoption. 

This position will empower you to make an impact on one of the world’s most progressive organizations by allowing you to thrive in an entrepreneurial and fast-paced environment.

What you will do

Coordinate product launches with customers to ensure adoption and utilization metrics are monitored regularly and proactively communicated to customers 
Develop/revise customized training plans and conduct onsite and virtual training sessions
Educate customers regarding content offerings, functionality, deployment and best practices for future educational needs
Field customer questions and investigate issues
Gather customer stories and case studies related to positive FinThrive Education use and outcomes
Collaborate with Sales and Customer Success regarding contract renewals
Stay up to date with changing payer rules, government regulations, coding standards, industry technology, revenue cycle roles and responsibilities, and key performance indicators in both facility and provider environments
 

What you will bring

5+ years of C-level customer engagement experience
A minimum of one coding credential (CCS, CPC, CPMA)
Previous coding, clinical, revenue cycle, and/or patient access experience
Revenue cycle experience
Highly organized and detail-oriented
Computer proficiency with various Microsoft Office products
A passionate, hard-working, and team-oriented individual who can thrive in a fast-paced setting
Exceptional customer engagement skills
Strong project management skills with excellent follow-through
Tech-savvy and goal-oriented aptitude
Travel required: Up to 50% depending on customer need
 

What we would like to see

Bachelor's and/ or Master's degree
Clinical experience
Strong project management and organizational skills
About FinThrive 

FinThrive is advancing the healthcare economy. 
For the most recent information on FinThrive’s vision for healthcare revenue management visit finthrive.com/why-finthrive.

Award-winning Culture of Customer-centricity and Reliability

At FinThrive we’re proud of our agile and committed culture, which makes FinThrive an exceptional place to work. Explore our latest workplace recognitions at https://finthrive.com/careers#culture.

Our Perks and Benefits

FinThrive is committed to continually enhancing the colleague experience by actively seeking new perks and benefits. For the most up-to-date offerings visit finthrive.com/careers-benefits.

FinThrive’s Core Values and Expectations

Demonstrate integrity and ethics in day-to-day tasks and decision making, adhere to FinThrive’s core values of being Customer-Centric, Agile, Reliable and Engaged, operate effectively in the FinThrive environment and the environment of the work group, maintain a focus on self-development and seek out continuous feedback and learning opportunities
Support FinThrive’s Compliance Program by adhering to policies and procedures pertaining to HIPAA, FCRA, GLBA and other laws applicable to FinThrive’s business practices; this includes becoming familiar with FinThrive’s Code of Ethics, attending training as required, notifying management or FinThrive’s Helpline when there is a compliance concern or incident, HIPAA-compliant handling of patient information, and demonstrable awareness of confidentiality obligations
 
Physical Demands
The physical demands and work environment characteristics described here are representative of those that a colleague must meet to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Statement of EEO  
FinThrive values diversity and belonging and is proud to be an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. We're committed to providing reasonable accommodation for qualified applicants with disabilities in our job application and recruitment process.