Description

Overview

A platinum club golf operation requiring a dynamic, energetic and team-oriented individual to provide a " Relaxed Platinum Service" to one of Houston's finest memberships. The position requires strong interpersonal engagement in Member & Guest relations and provides employees with recreational, outdoor experience in the Golf / Sports & Hospitality service industry.

Experience Required

Education and Experience:

• High School Education or higher preferred
• Knowledge of golf or premium hospitality industry preferred, but not necessary
• Desire to learn and grow in the golf industry
• Outstanding customer service skills and ability to work in a team-oriented environment

Schedule & Certification Requirements:

• Flexible hours required:
• Ability and willingness to work on Holidays and Weekends; 5-day work weeks are our goal while 6-day work weeks may be required from time-to-time during major events.
• We are in the hospitality industry where Holidays and Weekends are peak service time periods
• CPR/AED Certification and knowledge of first aid preferred
• Class C Driver's license for operating a personal vehicle is required

Physical Requirements:

• Independent mobility throughout the Clubhouse & Club property
• Manual and finger dexterity to handle golf bags and clubs
• Hearing and talking sufficiently to communicate with members, guests, and co-workers
• Vision sufficient to read, plan and implement events
• Must be able to push, pull, or lift up to 30lbs
• Required to bend, stoop, and stand up to 8 hours a day
• Must have high-level of physical fitness

Mental Requirements:

• Must be able to convey information and ideas clearly
• Must be able to evaluate and select among alternative courses of action quickly and accurately
• Must work well in high-pressure situations
• Must maintain composure and objectivity under pressure
• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
• Must have the ability to assimilate complex information, data, etc., from disparate sources and consider, adjust or modify to meet the constraints of the particular need
• Must be effective at listening to, understanding, and clarifying the concerns and issues raised by the owners, the management team, co-workers, members and guests
• Must be able to work with and understand financial information and data, and basic arithmetic functions
• Safety Sensitive Position

Essential Responsibilities

This position will be responsible for providing Members & Guests with a "Relaxed Platinum Service" culture while executing the day-to-day operations of a dynamic golf operation.

The job will require, but not limited to:

• Personal interaction
• Embracing a culture of creating a memorable and welcoming atmosphere upon arrival & departure by delivering a "Relaxed Premium Service"
• Anticipating & servicing our Members & Guest's individual needs
• Track record of member and team member engagement; an authentic enjoyment of building relationships with members and team members is critical
• Involvement in the preparation and execution of a vibrant Men's and Ladies Golf Tournament schedule.
• Embracing a Golf centric Membership with a passion for Golf
• Embracing a dynamic, energetic, team-oriented experience that embraces creativity and idea generation that defines the Golf operation.

Duties include, but not limited to:

• Meeting & greeting members & guests upon arrival.
• Managing the Driving Range, picking and cleaning golf balls, cleaning clubs, setting and breaking down the driving range, carrying golf bags, and assisting members with their needs
• Set up, break down and maintaining practice facility.
• Prepping, staging, and maintaining a golf car fleet of 75.
• Cleaning and storing Member's and Guest's golf clubs
• Assist Golf Professional Staff with day-to-day operations
• Communicating effectively with co-workers and management staff.
• Maintaining a clean, efficient, safe work environment.
• Assisting in other areas of the club, as required.

Essential:

• Employee leads by example, consistently conveying a positive attitude, passion and pride in your work
• Sense of urgency, yet maintains a calming presence
• Approach all encounters with members, guests and fellow employees in a gracious, attentive, courteous and service-oriented manner
• Conduct all business for the club as an ambassador of Houston CC; with integrity and in a professional manner at all times
• Respect all stakeholders' privacy, perspective, priorities, time and resources
• Keep fiscal responsibility and member satisfaction in mind when making all decisions
• Take part in keeping Houston CC clean and litter free; Cleanliness is everyone's responsibility, take ownership in the Club
• Maintain high standards of personal appearance and grooming, which include wearing proper attire and name tag when working
• Maintain regular attendance in compliance with Houston CC standards, as required by scheduling, which will vary according to the needs of the Club
• Provide excellent customer service and assistance to all patrons
• Always maintain a warm and friendly demeanor
• Always comply with Houston CC standards and regulations to encourage safe and efficient Club operations
• Conduct oneself in a professional manner and always maintain a professional image
• Be informed on, and promote all Club activities and services
• Monitor and maintain the cleanliness and orderliness of the entire facility
• Performs other duties as required by your manager
• Participate in Public Relations events as needed
• Attend meetings as required by management
• Perform other duties as required

Benefits

Compensation & Benefits:

• Up to $15 per hour
• Employee Scholarship for employees, their children and grandchildren; reward amounts up to $10,000 per year.
• Emergency Relief and Professional Development Fund
• Uniforms provided
• Health, Dental and Life Insurance; Choice of 3 Medical Plans & 2 Dental Plans
• Flexible spending accounts (FSA) for tax-deferred payment of medical and dependent care expenses
• Health Savings Account (HSA) option
• Employer-funded Health Reimbursement Account (HRA) to offset half of the employee's deductible
• Employer-paid long-term disability insurance
• 401(k) with up to 4% employer match contribution
• Employer-paid life insurance up to 2x your salary
• Paid jury duty
• Paid parental leave
• Paid time-off
• Meals while on-duty

In addition to the benefits listed above, we offer competitive wages, limited golfing privileges w/ supervisor approval, employee recognition programs and events, and excellent opportunities for learning and growth.