Description

NSI Field Service Technician - Remote (Baltimore, MD area)

North Star Imaging (NSI), a global leader in 2D digital radiography and 3D computed 
tomography equipment, is part of Illinois Tool Works (ITW), a Fortune 250 company. We offer 
an engaging work environment with exceptional opportunities for personal and career 
development. The NSI Field Service Technician provides world-class service and technical support for 
industrial X-ray equipment, electrical/electronic controls, PC, PLC, and motion controls. Join 
our team and travel to customer sites, ensuring their equipment runs smoothly and efficiently.

Responsibilities:

• Provide customer-facing service and support for industrial X-ray equipment via onsite 
  visits, phone, email, or remote support.
• Diagnose and repair high voltage generators, electrical panels, PLCs, PCs, control 
  software, and automation components.
• Collaborate with internal NSI teams for training and problem resolution.
• Travel to customer sites for maintenance, troubleshooting, repair, installations, and 
  emergency services (up to 80% travel required).
• Address customer concerns and provide timely updates.
• Assist with system integration, installations, and training customers in basic operation 
  and maintenance.
• Work with the Service administrative team on scheduling, ordering parts, returns, 
  RMAs, etc.
• Complete required documentation accurately and promptly.
• Participate in international training travel as needed.
• Train and onboard new technicians.
• Assist with system moves, qualifications, and shipments.
• Develop work instructions or procedures as required.

Qualifications:

• Specialized training.
• Minimum of 3 years of experience required.
• Ability to read and interpret complex technical information and electrical diagrams.
• Proficient in using electronic test equipment like Oscilloscopes and Multi-meters.
• Strong communication skills and professionalism.
• Ability to work independently with urgency and composure under pressure.
• Effective service schedule management.
• Strong customer service skills and experience resolving technical issues in sensitive environments.
• Experience working with all levels of an organization.

Candidate Requirements:

• Valid driver’s license
• Pass a pre-employment drug and background checks
• Proprietary & Confidential: Not to be disclosed or reproduced without specific written permission from North Star Imaging, Inc. 2

Take this opportunity to join a professional and successful team where you can make a 
significant impact immediately. Enjoy competitive compensation and generous benefits that 
include health, dental, life and LTD insurance, paid parental leave, 401k (with match), and a 
generous tuition reimbursement program.

Compensation Information:

The pay range for this position is $35 - $40 an hour, depending on education and experience.

NSI is an equal opportunity employer. We value our colleagues’ unique perspectives, 
experiences and ideas and create workplaces where everyone can develop their careers and 
perform to their full potential.

As an equal employment opportunity employer, NSI is committed to equal employment 
opportunity and fair treatment for employees, beginning with the hiring process and 
continuing through all aspects of the employment relationship.

All qualified applicants will receive consideration for employment without regard to race, 
color, sex, gender identity, sexual orientation, religion, national origin, age, disability, 
protected Veteran status or any other characteristic protected by applicable federal, state, 
or local laws.