Description

Commitment to Mission

This job carries with it the obligation to uphold the Mission of Lone Star College (LSC) in carrying out the duties of the position. A commitment to positive interpersonal behaviors, professional communication, integrity, leadership, stewardship, respect and accountability to LSC students and employees is essential.

Cultural Beliefs

• One LSC
• Student Focused
• Own It
• Foster Belonging
• Cultivate Community
• Choose Learning

The Chronicle of Higher Education's "Great Colleges to Work For" is designed to recognize colleges that have been successful in creating great workplaces and to further research and understanding of the factors, dynamics and influences that have the most impact on organizational culture at higher education institutions.

Lone Star College has been recognized in multiple categories.

Campus Marketing Statement

Lone Star College-North Harris

Lone Star College offers high-quality, low-cost academic transfer and career training education to 80,000+ students each semester. LSC has been named a 2023 Great Colleges to Work For institution by the Chronicle of Higher Education.

LSC consists of eight colleges, seven centers, eight Workforce Centers of Excellence and Lone Star Corporate College.

Lone Star College-North Harris, nestled on 200 acres of piney woods, is the original and largest college in the Lone Star College System family. Serving the community for more than three decades, LSC-North Harris offers more than 60 programs of study, including university-transfer and numerous education courses and programs. LSC-North Harris is keenly focused on leading-edge technology in emerging technical job fields.

Location address is 2700 W.W. Thorne Drive, Houston, TX 77073.

Job Description

PURPOSE AND SCOPE:

The PT Specialist III, Instructional Support, will welcome and support Learning Commons users in person, over the phone, and through email at the front desk. He/she will be responsible for three types of work: circulation duties, basic computer assistance, and tutoring check-in/out processes. Some duties include creating IDs, checking items in/out, directing users to appropriate Learning Commons resources and staff, assisting with computers, assisting with software such as Microsoft Office, and basic troubleshooting of technology. This position will require the employee to regularly walk the space offering assistance as needed.

ESSENTIAL JOB FUNCTIONS:

1. Provides computer lab assistance to college students, staff and general public; including but not limited to: Microsoft office, D2L, printing, scanning, and other Learning Commons technology
2. Provides basic circulation assistance; including but not limited to: check-in/out of items, processing holds, creating student IDs, and resolving fines using Symphony Workflows and Peoplesoft
3. Manages tutoring check-in/out, explains the tutoring lab process, and oversees smooth operations for users and tutors
4. Serves as an energetic, friendly, and knowledgeable first-line contact for the Learning Commons in person, by telephone, and email. Screens and refers users to appropriate resources such as tutoring or reference librarians when professional assistance is needed
5. Monitors and maintains the smooth operation of the Learning Commons space through tasks such as straightening furniture, waking up computers, checking on supplies, wiping down surfaces, and checking "high-risk" areas for inappropriate behavior
6. Troubleshoots printers, scanners, copiers, and computers in the Learning Commons space; reports issues to the appropriate personnel
7. Interprets and enforces Learning Commons policies and procedures for students, college staff and the community
8. Opens/closes learning commons areas - dependent on schedule and assignment
9. Responsible for clerical tasks such as maintaining statistics, collection inventory, shelf-reading, data entry
10. Responsible for other reasonable related duties as assigned

KNOWLEDGE, SKILLS AND ABILITIES:

• Demonstrated proficiency with computers and basic software such as Microsoft Office
• Technologically savvy
• Excellent communication and customer service skills; approachable and energetic with a dedication to service.
• Good problem solver
• Ability to multitask
• Experience with D2L/Symphony Workflows a plus

PHYSICAL ABILITIES:

The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking; standing; bending; carrying of light items, such as papers, books, or small parts; or driving an automobile. No special physical demands are required to perform the work. This position does require the employee to regularly walk the space offering assistance as needed.

WORK SCHEDULE AND CONDITIONS:

• Equipment used includes, PC workstation running on a LAN in a Microsoft Windows environment, calculator, phone, and other general officeequipment
• Interface with internal and external contacts as needed to carry out the functions of the position
• Work is performed in a climate-controlled office with minimal exposure to safetyhazards

REQUIRED QUALIFICATIONS:

• High School Diploma or GED

PREFERRED QUALIFICATIONS:

• At least 1 year related work experience

Salary

Hourly Pay Rate is $15.60

Benefits Marketing Statement

By joining our top-notch institution, you will enjoy being a part of an organization that offers a supportive, collegial work environment, excellent work/life balance, tuition waiver, participation in a tax deferred retirement plan and more.

Special Instructions

Go to the Job Search page, click on My Activities at the top of the page. Under My Cover Letters and Attachments you will click on Add Attachment. Please be sure to put the Job ID# in the title once you name your file for cover letters only, unless you attached your cover letter with your resume.

If you are applying for an Instructional position (i.e. Faculty, Adjunct Faculty, Instructor), please ensure you include the following to be considered: Resume/CV, Cover Letter, Teaching Philosophy, and unofficial transcripts.

You must limit your file name for any attachment to 40 characters or less.

How to Apply

ALL APPLICANTS MUST APPLY ONLINE ONLY

We will not accept application material received via fax, email, mail, or hand delivered.

Postings for part-time and adjunct positions are active for the academic year. By selecting the option to receive notifications on your profile, you will begin receiving electronic communication regarding new opportunities with Lone Star College (LSC).

If selected for an interview, a recruiter will contact you by phone, or email to schedule an interview.

Lone Star College participates in the E-Verify program, under which Lone Star College provides the federal government with information from each new employee's Form I-9 to confirm that the employee is authorized to work in the United States.

More information on the E-Verify program is available at www.dhs.gov/E-Verify .

Lone Star College is an EEO Employer. All positions are subject to a criminal background check.