Description

*About Us* Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: * We serve faithfully by doing what's right with a joyful heart. * We never settle by constantly striving for better. * We are in it together by supporting one another and those we serve. * We make an impact by taking initiative and delivering exceptional experience. *Benefits* Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: * Eligibility on day 1 for all benefits * Dollar-for-dollar 401(k) match, up to 5% * Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more * Immediate access to time off benefits At Baylor Scott & White Health, your well-being is our top priority. Note: Benefits may vary based on position type and/or level *Job Summary* The Patient Services Specialist 3 offers advanced administrative support in a physician's office, clinic, or other area. This role ensures high-quality, patient-centered care. This senior position handles complex tasks and escalations. It assists the supervisor in training staff and serves as a backup supervisor when needed. *Essential Functions of the Role* * Assists in the hiring process and serves as a peer interviewer. * Performs all duties associated with patient relations, check-in or check-out, scheduling, insurance verification and answering phones. * Serves as a professional in handling more complex tasks and responding to escalated issues. * Participates in process improvements initiatives. Facilitates or guides team meetings. Attends huddles, tracks metrics and maintains huddle boards. * Mentors and trains staff in processes and procedures. * Provides training on applications, website and other resource access. * Monitors team members' participation to ensure the training provided is being utilized and if any additional training is needed. * Serves as backup to the supervisor when absent, as required. Assists the supervisor in managing schedules, assigning tasks, and following up on work results. * Monitors and arranges for facility and equipment maintenance and repairs, as needed and in conjunction with the Manager or Supervisor. * Performs quality assurance audits. * Orders supplies as requested. *Key Success Factors* * Excellent listening, interpersonal, and communication skills, both oral and written. Professional, pleasant, and respectful telephone etiquette. Ability to adapt communication style for different audiences. * Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful. * Knowledge of patient registration procedures and documentation. * Knowledge of medical insurance claims procedures and documentation. Needs to have thorough understanding of the Out of Network process. * Skilled in the use of personal computers and related software applications. * Skilled in preparing and maintaining patient records. * Ability to examine unpaid third-party claims and delinquent accounts to establish appropriate follow-up actions to ensure payment. * Ability to mentor and train staff. *Belonging Statement* We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve. *QUALIFICATIONS* * EDUCATION - H.S. Diploma/GED Equivalent * EXPERIENCE - 2 Years of Experience