Description

*About Us* Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well. Our Core Values are: * We serve faithfully by doing what's right with a joyful heart. * We never settle by constantly striving for better. * We are in it together by supporting one another and those we serve. * We make an impact by taking initiative and delivering exceptional experience. *Benefits* Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include: * Eligibility on day 1 for all benefits * Dollar-for-dollar 401(k) match, up to 5% * Debt-free tuition assistance, offering access to many no-cost and low-cost degrees, certificates and more * Immediate access to time off benefits At Baylor Scott & White Health, your well-being is our top priority. Note: Benefits may vary based on position type and/or level *Job Summary* The Patient Services Specialist 1, with direct oversight, provides administrative support in a physician office, clinic, or other area. This role assists patients to ensure high-quality, patient-centered care. Duties include patient relations, check-in and check-out, scheduling, insurance verification, and answering phones. *Essential Functions of the Role* * Assists with patient duties, including relations, check-in, check-out, scheduling, insurance verification, and answering phones. Arranges follow-up visits and referral appointments. * Assists with patient registration by collecting and verifying insurance information. Verifies patient demographics and enters changes into the computer system. Directs patients to appropriate waiting areas. * Accepts payments for physician/clinic services according to established guidelines. * Posts payments and enters charges into computer utilizing appropriate codes. * Generates daily payment reports and verifies cash drawer against report. * Provides accurate patient, medical, financial or procedural information to patients or approved outside entities. * May be required to discuss financial arrangements with patients. * Receives and directs phone calls. Assists patients and other visitors. * Responds to routine inquiries concerning practice services, hours of operation, etc. * Ensures any patient complaints are handled appropriately. * Assists with medical records duties as requested. *Key Success Factors* * Good listening, interpersonal and communication (oral and written), and professional, pleasant and respectful telephone etiquette. * Ability to adapt communication style to suit different audiences. Empathetic listener, sensitive, upbeat, optimistic, articulate, gracious and tactful. * Ability to promptly assess requests by using electronic and paper resource materials and correctly respond to patient inquiries. * Ability to calm upset patients in a composed and professional demeanor. * Excellent data entry, numeric, typing and computer navigational skills, with attention to details. * Comfortable working in a fast paced, constantly changing and stressful environment. *Belonging Statement* We believe that all people should feel welcomed, valued and supported, and that our workforce should be reflective of the communities we serve. *QUALIFICATIONS* * EDUCATION - H.S. Diploma/GED Equivalent * EXPERIENCE - Less than 1 Year of Experience