University of Kentucky
Lexington, Kentucky, United States
(on-site)
Posted
2 days ago
Job Function
Other
Description
University of Kentucky
Equal Employment Opportunity/M/F/disability/protected veteran status.
Posting Details
Posting Details
| Job Title | Pharmacy Patient Support Rep/UKHC |
|---|---|
| Requisition Number | RE51707 |
| Working Title | Pharmacy Patient Support Rep/UKHC |
| Department Name | H5000: CHANDLER - RETAIL PHARMACY |
| Work Location | Lexington, KY |
| Grade Level | 07 |
| Salary Range | $17.50-27.31/hour |
| Type of Position | Staff |
| Position Time Status | Full-Time |
| Required Education | HS |
| Click here for more information about equivalencies: | https://hr.uky.edu/employment/working-uk/equivalencies |
| Required Related Experience | 2 yrs |
| Required License/Registration/Certification | None |
| Physical Requirements | This position requires use of a computer workstation, completion of tasks with repetitive motions. |
| Shift | Primarily day shift; Monday through Friday |
| Job Summary | Answer patient phone calls regarding refill requests and other needs in Pharmacy Patient Support Services. Accurately document and route calls appropriately in the electronic health record (EHR). Provide excellent customer service and utilize problem solving skills to address patient requests and concerns within scope. IEBC (Internal Employee Being Considered) |
| Skills / Knowledge / Abilities | Strong customer service skills, excellent organizational and time management skills, team player, able to multitask, attention to detail, computer skills, problem solving, strong verbal and written communication skills. |
| Does this position have supervisory responsibilities? | No |
| Preferred Education/Experience | Customer Service skills; Call center experience preferred; Certified Nursing Assistant, Certified Medical Assistant, or nationally certified Pharmacy Technician. |
| Deadline to Apply | 09/28/2025 |
| Our University Community | We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen. |
Posting Specific Questions
Required fields are indicated with an asterisk (*).
- * Please indicate the average number of patient interactions that you have been directly responsible for handling on a daily basis (i.e. scheduling, registration, pharmacy, customer service, etc.).
- None
- More than 0, up through 20
- More than 21, up through 40
- More than 41, up through 60
- More than 61, up through 80
- More than 81
- * Are you familiar with or have you previously used a multi-tenant VOIP phone system?
- Yes
- No
- * Do you have any direct knowledge of medical record charting in a clinic or hospital setting?
- Yes
- No
- * Do you have training or experience working with UKHC's registration/scheduling system Epic?
- Yes
- No
- * Please describe an instance in which you dealt with a difficult customer. What was the outcome?
(Open Ended Question)
Applicant Documents
Required Documents
- Resume
- Cover Letter
PI278237714
Job ID: 80267015