Description

Join the Park Place Porsche Team at our new state-of-the-art Porsche facility — one of the largest in the country. With this expansion comes the opportunity to lead at the highest level. We are seeking a proven leader with a successful track record managing a large Porsche service department to help drive our continued success.

At Park Place Dealerships, we’re committed to delivering an extraordinary experience to every client — and we believe our Members (employees) deserve the same. Each member of our team is a dedicated Park Place advocate who shares our passion for excellence and strong core values.

The Porsche Service Director is responsible for ensuring an exceptional client experience, fostering client loyalty, and leading a high-performing service team. This position oversees all aspects of the Service Department to:

Drive client satisfaction
Maximize profitability
Maintain a strong relationship with the manufacturer

Requirements

Lead, manage, and support the Service Department team
Drive and operate vehicles as needed
Set and achieve monthly and annual service goals for sales and profit
Track and report on daily production and sales performance
Forecast short- and long-term staffing needs
Develop and monitor goals for team member growth and development
Set and manage Client Satisfaction Index (CSI) targets
Partner with the Parts Manager to maintain appropriate inventory levels
Contribute to dealership-wide operational planning
Develop and implement departmental policies and procedures, including:
Hiring standards
Member training programs
Facility and equipment maintenance
Benefits, discipline policies, and security measures
Conduct regular performance reviews of departmental managers
Manage and resolve client concerns using the Client Concern Resolution (CCR) process
Attend weekly department and manager meetings
 
Required Skills & Qualifications

Strong interpersonal and leadership skills
Passion for client service and team development
Positive, collaborative attitude
 
Education & Experience

Bachelor’s degree (B.A.) from a four-year college or university preferred
2 years of related Porsche management experience and/or training
Proficiency in Microsoft Office Suite: Excel, Word, Outlook
 
Core Competencies

Results-Oriented
Strong Decision-Making
Organizational Agility
Team Leadership
Relationship Building
Flexibility and Stress Tolerance
Accountability and Ownership
Talent Development