Description

Description - External JOB SUMMARY The Process Owner will oversee the planning, implementation, and management of software applications and projects related to Automation, Epic Interfaces, and Epic Reporting/Analytics. This role involves collaborating with operational stakeholders and technical experts to drive initiates from inception to completion. ESSENTIAL FUNCTIONS OF THE ROLE • Lead the strategy, prioritization, and execution of assigned application projects. • Maintain a portfolio roadmap aligning with clinical, operational, and IT objectives. • Develop detailed project plans, schedules, and budgets for Epic and any related third-party application. • Oversee the integration and implementation of third-party applications, ensuring compatibility with existing systems. • Partner with Project Managers to monitor project progress, manage risks, and resolve issues to ensure timely and within-budget delivery. • Work closely with clinical and operational leaders to identify and prioritize IT needs. • Act as a liaison between technical teams and business users to translate requirements and objectives effectively. • Stay updated on advancements and development roadmap for Epic and other related technologies. • Provide guidance on system configurations, workflows, and enhancements. • Serve as subject matter expert in portfolio and provide support and mentorship to junior team members. • Promote consistency and operational efficiency across the Information Systems (IS) organization including leading the concept definition, strategy, study, design and deployment and ongoing management of assigned processes. • Review implemented processes on a regular basis and initiate improvement efforts accordingly. • Maintain process documentation. • Manage process and technology enhancement priorities and backlog. • Perform other position appropriate duties as required in a competent, professional and courteous manner. KEY SUCCESS FACTORS • Bachelor's degree in Computer Science, Information Systems, Healthcare Administration, or related field (Master's preferred). • 5+ years of experience in IT project management or portfolio management, with a focus on healthcare applications. • Proven expertise with Epic Cogito, Bridges, or Cloverleaf including certifications (preferred). • Strong understanding of Epic Integration or Epic Cogito tool suite. • Ability to work effectively with both technical and non-technical stakeholders. • Strong problem-solving skills and a results-oriented approach. • Prior experience in Service Management, ITIL or Service Now required. • Excellent verbal and written communication skills, with the ability to convey complex technical concepts clearly. • Ability to manage multiple projects simultaneously in a fast-paced environment. • Masters Degree preferred. • Prior experience in Service Management, ITIL or Service Now required. • Experience with the Systems Development Life Cycle (SDLC) desired. • Prior project experience developing project plans, ensuring that milestones are met and the end product meets customer expectations. • Excellent business acumen desired, with prior operations experience preferred. • Knowledge of IT/IS process acumen & improvement techniques. • Demonstrated service approach to IT. • ITIL, Lean, Six Sigma certifications are highly desirable. • Excellent organizational change management skills. • Excellent partnership and team building skills. • Excellent facilitation skills. *BENEFITS* Our competitive benefits package includes the following * Immediate eligibility for health and welfare benefits * 401(k) savings plan with dollar-for-dollar match up to 5% * Tuition Reimbursement * PTO accrual beginning Day 1 Note: Benefits may vary based upon position type and/or level *QUALIFICATIONS* * EDUCATION - Bachelor's or 4 years of work experience above the minimum qualification * EXPERIENCE - 5 Years of Experience * Certification - Epic Cogito or Epic Bridges (strongly preferred)