Description

The RedHawks CARE Resource Navigator (RN) assists students by providing individualized care through resources, education, coordination, and referral services, both internal and external, for students who are dealing with basic needs insecurities or personal, social, and /or emotional difficulties that may affect their academic success.
Department - Specific Responsibilities

• Assists the Project Director in managing and implementing RedHawks CARE and works closely with the Office of Counseling Services, Office of Financial Aid, Accessible Support Services, Office of Student Success, Student Advising Center, and other key support areas integral to student success, retention, and graduation, under the supervision of the Dean of Students.
• Serves as a case manager for students experiencing emerging and chronic situations that may compromise their ability to be successful, including, but not limited to, food, housing, transportation, and health, including mental health challenges.
• .Interfaces directly with students, IUN's Care Team, and appropriate academic and student affairs departments on shared student support goals and initiatives.
• Works with the Project Director, Institutional Analytics, external evaluator, and internal educational researcher to evaluate the effectiveness of the RedHawks CARE initiatives against project goals, objectives, and projected outcomes. Prepare student impact reports and present findings to stakeholders regarding the effectiveness of grant funding.
• Identifies basic needs resources and potential partnerships to strengthen coordination, collaboration, and engagement with local, state, federal, and community-based organizations to advance systemic change.
• Assists with the design and implementation of a campus-wide strategy to address student mental health needs, including a comprehensive marketing plan to promote mental health resources, education for faculty and staff, and wellness messaging to better support students in need.
• Coaches students on strategies and interventions that support self-care and self-advocacy to manage their academic, personal, and fiscal responsibilities.
• Provides direct referrals to campus and community services and implements non-clinical interventions, programs, or services, unless licensed to practice and provide mental health counseling.
• Supervises and provides leadership to the Student Support Specialist and student workers.

General Responsibilities

• Develops and implements programs and initiatives that address multiple student-related goals, including enhancing academic engagement and experiential learning, increasing student engagement, wellness, and involvement, fostering learning, inclusion, and development, supporting students in crisis and adversity, and improving the overall student campus experience.
• Interfaces directly with students by attending student programming events, advising student organization leaders, meeting 1-on-1 to discuss areas of concern on campus, and gathering satisfaction feedback from student participants to implement into future student services initiatives and objectives.
• Collaborates with staff in own department and other departments, as well as academic and campus leaders, on shared student services goals, often coordinating funding to sponsor student programs and initiatives.
• Projects outcomes for services offered at the program, department/division, or campus level. Measures and evaluates the effectiveness of student services against projected outcomes; regularly prepares reports on the impact on students and the budget, and presents to stakeholders on effectiveness and to secure funding for initiatives moving forward.
• Serves on committees and performs student services research across the field of higher education and at peer institutions to identify and recommend best practices.
• Plans and coordinates communications for student services initiatives to ensure student participation and engagement.
• May guide other student services staff; makes process recommendations to the manager for improved delivery of service.
• May serve on various campus or cross-functional committees to share best practices in student services.

Qualifications

Combinations of related education and experience may be considered. Education beyond the minimum required may be substituted for work experience. Work experience beyond the minimum required may be substituted for education.

EDUCATION
Required

• Bachelor's degree in public affairs, counseling, social work, education, business, or related field

Preferred

• Master's degree in higher education student affairs or related field

WORK EXPERIENCE
Required

• 5 years in student services, higher education, or related field

Preferred

• 3 years of experience in designing, managing, or implementing services for low-income and underserved students
• Experience with managing student systems and software
• Experience working with college students, including underserved student populations

SKILLS
Required

• Proficient communication skills
• Maintains a high degree of professionalism
• Demonstrates time management and priority-setting skills
• Demonstrates a high commitment to quality
• Possesses the flexibility to work in a fast-paced, dynamic environment
• Seeks to acquire knowledge in the area of specialty
• Highly thorough and dependable
• Demonstrates a high level of accuracy, even under pressure
• Possesses a high degree of initiative
• Ability to influence internal and/or external constituents
• Demonstrates ability to maintain confidential information
• Demonstrates customer service skills
• Ability to drive multiple projects to successful completion
• Commitment to working with people from diverse backgrounds and commitment to cultural competency
• Ability to build strong partnerships with students and other university departments

Preferred

• Understanding of and sensitivity to and respect for the socioeconomic, cultural, and ethnic background of students

Working Conditions / Demands

This role requires the ability to effectively communicate and to operate a computer and other standard office productivity equipment. The position involves sedentary work as well as periods of time moving around an office environment and the campus. The person in this role must be able to perform the essential functions with or without an accommodation.

Additional Information

This position is grant-funded with expected annual renewals. Renewals are contingent on the availability of grant funds.

Work Location

IU Northwest Campus
Gary Indiana

Advertised Salary

$60,000.00 - $64,000.00 per year

Benefits Overview

For full-time staff employees, Indiana University offers a wide array of benefits including:

• Comprehensive medical and dental insurance
• Health savings account with generous IU contributions
• Healthcare and dependent care flexible spending accounts
• Basic group life insurance paid by IU
• Voluntary supplemental life, long-term disability, critical illness, and supplemental accidental death & dismemberment insurance
• Base retirement plan with generous IU contributions, subject to vesting
• Voluntary supplemental retirement plan options
• Tuition subsidy for employees and family members taking IU courses
• 10 paid holidays plus a paid winter break each year
• Generous paid time off plans
• Paid leave for new parents and IU-sponsored volunteer events
• Employee assistance program (EAP)

Learn more about our benefits by reviewing the IU Benefit Programs Brochure .

Job Classification

Career Level: Advanced
FLSA: Exempt
Job Function: Student Services
Job Family: Student Services Generalist
Click here to learn more about Indiana University's Job Framework.

Posting Disclaimer

This posting is scheduled to close at 11:59 pm EST on the advertised Close Date. This posting may be closed at any time at the discretion of the University, but will remain open for a minimum of 5 business days. To guarantee full consideration, please submit your application within 5 business days of the Posted Date.
If you wish to include a cover letter, you may include it with your resume when uploading attachments.

Equal Employment Opportunity

Indiana University is an equal opportunity employer and provider of ADA services and prohibits discrimination in hiring. See Indiana University Notice of Non-Discrimination here which includes contact information .

Campus Safety and Security

The Annual Security and Fire Safety Report, containing policy statements, crime and fire statistics for all Indiana University campuses, is available online . You may also request a physical copy by emailing IU Public Safety at [email protected] or by visiting IUPD.