Description

The Senior Director of Operations will support our Education segment and provides strategic leadership, operational oversight, and business development across Texas. This individual is accountable for ensuring service excellence, client satisfaction, and financial performance across all business lines, including janitorial, engineering, maintenance, and specialty services. The Sr. Director will lead a team of operational leaders, drive continuous improvement, and foster a culture of safety, integrity, and innovation.

Benefit Information:

ABM offers a comprehensive benefits package. For information about ABM's benefits, visit ABM Employee Benefits | Staff & Management

Key Responsibilities Strategic Leadership & Growth

- Develop and execute the regional strategy aligned with corporate goals and objectives.
- Drive revenue growth by expanding existing client relationships and developing new business opportunities.
- Oversee contracts and ensure profitability while maintaining service quality and compliance.
- Collaborate with senior leadership to establish long-term business plans, budgets, and forecasts.

Operational Excellence

- Ensure operational consistency and service delivery across all accounts in the region.
- Monitor key performance indicators (KPIs), financial targets, and client satisfaction metrics.
- Champion best practices in safety, quality assurance, and sustainability initiatives.
- Identify opportunities for operational improvements and cost efficiencies.

Client & Stakeholder Management

- Build and maintain strong, trusted relationships with clients, stakeholders, and community partners.
- Act as an escalation point for client concerns, resolving issues quickly and effectively.
- Partner with business development teams to support proposals, bids, and presentations.

Team Leadership & Development

- Lead, mentor, and develop a diverse team of district managers, branch managers, and site leaders.
- Promote a high-performance culture centered on accountability, collaboration, and continuous learning.
- Ensure workforce planning and talent development initiatives align with regional needs.
- Support diversity, equity, and inclusion (DEI) initiatives across the region.

Qualifications Education & Experience

- Bachelor's degree in Business Administration, Facilities Management, Operations, or related field required; MBA preferred.
- 10+ years of progressive leadership experience in facilities management, building services, or related industry.
- Proven track record of managing multi-site operations with P&L responsibility.
- Experience negotiating and managing large-scale contracts.

Skills & Competencies

- Strong financial and business acumen with the ability to analyze data and drive results.
- Exceptional communication, presentation, and relationship-building skills.
- Strategic thinker with the ability to translate vision into actionable plans.
- Adept at managing change and leading organizations through growth and transformation.
- Commitment to safety, compliance, and operational excellence.

Other

• Ability to effectively lead a staff of direct reports. Proven track record as an effective manager in a high-performance organization, success as a builder of collaborative, high-performance teams whose management style is characterized as results orientation.
• Self-starter and works well independently and as part of a team.
• Understanding of all facets of facilities roles.
• Skilled in project management, problem-solving techniques and communicating ideas and instructions clearly.
• Skilled in directing activities and operations of others, including activities involving hazardous situations.
• Can quickly dive deep into business challenges and formulate and analyze problems that can be solved by standard approaching using descriptive, predictive, and prescriptive analytics.
• Skills in relationship-building, teamwork, and collaboration.
• Positive attitude with a strong desire to learn and a continuous improvement mind-set.
• Strong working knowledge of Excel and other Microsoft Office products.
• Comfortable with routinely shifting demands.
• Ability to prioritize projects and execute and deliver key objectives in a timely manner under tight deadlines.
• Ability to work independently in a fast-paced, dynamic, results-oriented environment.
• Meticulous attention to detail, self-motivated, and the ability to maintain confidentiality.

Working Conditions

- Frequent travel within the region (up to 50-70%).
- Office-based with regular site visits across client facilities.
- Ability to adapt to a fast-paced, dynamic environment with competing priorities.

About Us

ABM (NYSE: ABM) is one of the world's largest providers of facility services and solutions. A driving force for a cleaner, healthier, and more sustainable world, ABM provides essential services and forward-looking performance solutions that improve the spaces and places that matter most. From curbside to rooftop, ABM's comprehensive services include janitorial, engineering, parking, electrical and lighting, energy and electric vehicle charging infrastructure, HVAC and mechanical, landscape and turf, and mission critical solutions. ABM serves a wide range of industries - from commercial office buildings to universities, airports, hospitals, data centers, manufacturing plants and distribution centers, entertainment venues and more. Founded in 1909, ABM serves over 20,000 clients, with annualized revenue approaching $8 billion and more than 100,000 team members in 350+ offices throughout the United States, United Kingdom, Republic of Ireland, and other international locations. For more information, visit http://www.abm.com.

ABM is proud to be an Equal Opportunity Employer qualified applicants without regard race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran or any other protected factor under federal, state, or local law. ABM is committed to working with and providing reasonable accommodation to individuals with disabilities. If you have a disability and need assistance in completing the employment application, please call 888-328-8606. We will provide you with assistance and make a determination on your request for reasonable accommodation on a case-by-case basis.

ABM participates in the U.S. Department of Homeland Security E-Verify program. E-Verify is an internet-based system used to electronically confirm employment eligibility.

ABM is a military-friendly company proudly employing thousands of men and women who have served in the U.S. military. With ABM, you'll have access to a world-class training program and ample opportunities to use the skills you developed while serving our country. Whether you're looking for a frontline or professional position, you can find post-military career opportunities across ABM.
ABM directs all applicants to apply at http://www.abm.com/ ABM does not accept unsolicited resumes.