Description

At Chase, you'll have the opportunity to make a significant impact by shaping the future of how we protect our customers. Join a dynamic team that values innovation, collaboration, and continuous improvement. Be part of a group that is committed to delivering secure, seamless payment experiences for millions of customers.

Job Summary
As a Senior Product Associate in the Wires and International Payments team, you will drive the end-to-end delivery of security features that protect our customers from payments fraud and scams. You will leverage industry trends, user research, and customer feedback to create and enhance innovative security capabilities. In this role, you will collaborate with partners, analyze product metrics, and support the development and rollout of impactful solutions.

Job responsibilities

• Collaborate with internal and external partners to identify new product opportunities that align with customer needs and market demands through user research and discovery
• Lead the development and implementation of security capabilities within the Wires ecosystem, including authentication, risk mitigation controls, and fraud prevention features
• Support the collection of user research, journey mapping, and market analysis to inform the strategic product roadmap and identify valuable product features for customers
• Analyze, track, and evaluate product metrics, ensuring alignment with time, cost, and quality targets throughout the product development life cycle
• Develop requirements, epics, and user stories to support product development
• Consider and plan for upstream and downstream implications, working closely with scrum teams to compile rollout and release plans

Required qualifications, capabilities, and skills

• Bachelor's degree or equivalent experience
• 3+ years of experience or equivalent expertise in product management or a relevant domain area
• Proven track record of executing end-to-end product delivery for complex, large-scale initiatives
• Experience working with Agile methodologies and tools
• Experience in product life cycle activities, including discovery and requirements definition
• Developing knowledge of data analytics and data literacy

Preferred qualifications, capabilities, and skills

• Master's degree in product or analytics-related fields
• Product experience in the payments or financial industry
• Knowledge of common payment fraud and scam

About Us

Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.

We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.

Equal Opportunity Employer/Disability/Veterans

About the Team

\n Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.\n
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\n We offer a broad array of credit cards to meet the needs of individuals and small businesses, including Chase-branded and co-branded cards in partnership with well-known companies and organizations. Merchant Services is a leading provider of payment, fraud and data security for companies, capable of authorizing transactions across global currencies.\n