Description

Thrive Pet Healthcare is seeking an Inside Sales Account Manager to support our Vital Rads Team within TeleRadiology!

About Us:
VitalRads is rapidly growing, and we’re looking for a dynamic and customer-focused individual to join our team as a TeleRadiology Inside Sales Account Manager. In this role, you’ll have the chance to build meaningful relationships, help clients understand the value of our cutting-edge services, and play a key role in our expansion.

We’re looking for someone who’s passionate about providing exceptional service, eager to drive business growth, and excited to work in a collaborative, fast-paced environment. If you thrive in a customer-centric role and enjoy the challenge of growing client accounts, we’d love to hear from you.

What You’ll Do:

• Be the Client’s First Point of Contact: Respond to client inquiries, answer questions, and provide helpful information about our teleradiology services and platform solutions.
• Generate New Business: Reach out to potential clients through calls, emails, and meetings to introduce them to VitalRads, build relationships, and close deals.
• Build Lasting Relationships: Develop trust-based connections with key decision-makers and stakeholders, ensuring client satisfaction and long-term loyalty.
• Stay Product Savvy: Become an expert on our platforms, understanding how they can best serve our clients’ needs. Share this knowledge to attract new clients.
• Provide Excellent Customer Service: Be proactive in addressing client questions, solving problems, and ensuring a smooth onboarding process.
• Stay Organized: Manage multiple accounts, keep track of your progress in our CRM tools, and stay on top of deadlines and deliverables.
• Communicate Across Teams: Collaborate with internal teams to ensure our services meet clients’ needs and keep everyone updated on account progress.
• Track Your Success: Monitor your sales progress and forecast future needs, helping us improve our processes.
• Problem-Solve Creatively: Handle any challenging situations with patience and professionalism, always keeping the client’s best interests in mind.
• Travel (Occasionally): Some travel (5-7 trips per year) to client meetings or team events may be required.

What You’ll Bring:

• Experience & Education: You should have an Associate’s degree or equivalent work experience. Experience in inside sales, account management, or client-facing roles is a plus (especially in the healthcare, veterinary, or technology sectors).
• Communication Skills: You’re a great listener and communicator, both on the phone and in writing. Your ability to explain complex ideas in simple terms will help you build rapport with clients.
• Problem-Solving Mindset: You’re a creative thinker and can tackle challenges with a positive, solutions-oriented approach.
• Emotional Intelligence: You have a high level of empathy and can handle sensitive client situations calmly and effectively.
• Organization & Time Management: You’re good at juggling multiple tasks and prioritizing what matters most to keep things moving smoothly.
• Tech-Savvy: Familiarity with CRM systems and sales pipelines is ideal, but if you’re eager to learn, we’ll provide the tools and training.

Why Join Us?

• Impact: You’ll directly contribute to our growth by nurturing and expanding key client relationships.
• Growth: You’ll develop your skills in sales, customer service, and account management while working with cutting-edge technologies in healthcare.
• Team Environment: Work alongside a supportive, friendly team that values collaboration and mutual success.

If you’re excited about the opportunity to make a real difference, build strong relationships, and help shape the future of telemedicine, we’d love to talk to you!