Description

Job Summary As a Health Coordinator 2 , you will play a vital role in delivering a seamless, patient-centered experience by serving as a cross-functional partner across clinical, operational, and administrative teams. This position supports the coordination of patient care while ensuring timely insurance verification, prior authorizations, referral management, and denial resolution to help patients receive the care they need without unnecessary delays.

This is a fast-paced, technology-driven role that requires strong collaboration, critical thinking, and the ability to navigate multiple systems and digital tools. The ideal candidate is passionate about improving the patient experience and thrives in an environment focused on operational excellence and continuous process improvement.

Location: Plano Regional Campus (Onsite)

Schedule: Monday-Friday, traditional business hours

Essential Functions

• Serve as a cross-functional liaison between providers, clinical staff, insurance payers, scheduling teams, and patients to coordinate care efficiently.

• Manage insurance verification, prior authorizations, referrals, and denial resolution to support timely patient access to care.

• Review and resolve imaging authorization and denial issues while partnering with payers and internal teams to minimize delays.

• Monitor health reports to identify patients due for preventive care, chronic disease management, and other recommended services.

• Review electronic health records (EHR) and prepare orders, referrals, and documentation for provider review.

• Coordinate care across multiple specialties and departments to ensure a seamless patient experience.

• Contact patients via phone, email, or mail to coordinate services, schedule appointments, and provide follow-up.

• Support patients through transitions of care by ensuring appropriate follow-up and communication with providers.

• Educate patients using approved materials and reinforce care plans to improve engagement and outcomes.

• Connect patients with internal and community resources, including transportation, medication assistance, caregiver support, and other available services.

• Build collaborative relationships with physicians, clinical teams, and operational partners to enhance care coordination.

• Accurately document patient interactions, medications, referrals, and care coordination activities within the electronic health record.

• Track key performance metrics and contribute to quality improvement initiatives and departmental goals.

• Embrace digital-first workflows and leverage technology to improve efficiency, communication, and patient outcomes.

Key Success Factors

• Experience working in a highly collaborative, cross-functional healthcare environment.

• Strong knowledge of insurance verification, prior authorizations, referrals, and denial management.

• Experience resolving outpatient imaging authorizations and denials is highly preferred.

• Demonstrated understanding of payer guidelines and authorization requirements.

• Comfortable using multiple technology platforms, electronic health records, and digital workflow tools.

• Excellent organizational skills with the ability to prioritize competing responsibilities.

• Strong communication and relationship-building skills with patients, providers, and interdisciplinary teams.

• Ability to work independently while managing multiple priorities in a fast-paced environment.

• Detail-oriented with excellent documentation and computer navigation skills.

• Passion for improving patient access, care coordination, and the overall patient experience.

Preferred Qualifications

• Certified Medical Assistant (CMA) Level I preferred.

• Experience supporting outpatient clinic operations.

• Prior experience with insurance verification, prior authorization, referrals, and denial management.

• Experience with imaging prior authorizations and denial resolution strongly preferred.

• Care coordination, discharge planning, or medical assisting experience is a plus.

Qualifications

• High School Diploma or GED required.

• Minimum of two (2) years of relevant healthcare experience.

• Experience with insurance verification, prior authorizations, outpatient referrals, or denial management strongly preferred.

About Us Here at Baylor Scott & White Health we promote the well-being of all individuals, families, and communities. Baylor Scott and White is the largest not-for-profit healthcare system in Texas that empowers you to live well.

Our Core Values are:

• We serve faithfully by doing what's right with a joyful heart.

• We never settle by constantly striving for better.

• We are in it together by supporting one another and those we serve.

• We make an impact by taking initiative and delivering exceptional experience.

Benefits Our benefits are designed to help you live well no matter where you are on your journey. For full details on coverage and eligibility, visit the Baylor Scott & White Benefits Hub to explore our offerings, which may include:

• Immediate eligibility for health and welfare benefits

• 401(k) savings plan with dollar-for-dollar match up to 5%

• Tuition Reimbursement

• PTO accrual beginning Day 1

Note: Benefits may vary based upon position type and/or level.

Belonging Statement We believe that all people should feel welcomed, valued and supported.

Qualifications

• High School Diploma

• 2 years of relevant experience, preferably in healthcare